Generolo Jono Žemaičio Lietuvos karo akademija

The aim of this article is to examine the selected attributes of commercial banks security in relation to customer satisfaction. We focused on electronic banking products as these represent a significant segment of today’s bank activities. We compared the opinions of different social groups (men and women, university educated respondents and the others, respondents under the age of 35 and the elders). Our empirical research in the banking sector of Slovakia showed that only 71.96% of the respondents think their bank takes proper care over their money. Electronic forms of banking are used by more than 90% of the respondents, particularly by university educated ones. The trust in security of electronic payments was found to be at quite a low level of 78.19%. At the same time, 12.77% of the respondents declared they had been a target for hackers, men being a more frequent target.

The issues of techniques and technology are frequently discussed in economic literature. A variety of professional terminology, language phrases and sometimes neologisms functioning in practice and professional literature of the subject indicate the importance of techniques and technology for the banking activities. One of the aspects of techniques and technology are information technology (IT) systems supporting human resource (HR) management and operation information technology systems. The purpose of this article is to present, analyze and evaluate the impact of information technology systems on the level and structure of employment in the Polish banks. The author’s intention is to support the thesis that application of information technology systems in the Polish banking systems has caused a significant change in the level and structure of employment. In the analysis, the usage of the IT systems supporting human resource management has been depicted in order to finally be able to evaluate the impact of the IT systems on the level and structure of employment in banks.