Generolo Jono Žemaičio Lietuvos karo akademija

Objective - This study was conducted to propose and test a conceptual model to resolve research gaps on customer satisfaction factors in the public sector of service companies, through the variable of corporate social responsibility (CSR), service experience, and customer company identification. Methodology/Technique - This study adopts the expectation theory of disconfirmation of customer satisfaction as a basis for resolving the research gap. Data was collected from 250 customers at a local enterprise water service in West Kalimantan, Indonesia, using a purposive sampling method. The analytical tool used is partial least square (PLS). Findings - The model is confirmed by the data collected and shows that customer satisfaction in local enterprise water services is influenced by services experiences and customer company identification, while CSR activities carried out by the company do not affect customer satisfaction, but CSR affects customer company identification.

This study aims to examine the effect of corporate attributes and corporate governance mechanisms on accounting conservatism in politically connected firms. This study uses 806 company-year observations consisting of large companies registered for 13 years from 2005-2017. Moderation regression analysis panel data is used for the analysis. Using two conservatism measurements, namely accrual and book-market, the results of the study show that the two models are inconsistent in producing tests for the influence of company attributes but are consistent in producing tests of corporate governance mechanisms. Firm size, profitability, audit committee, independent board, and audit litigation are the determinants of accounting conservatism in large companies. Independent Commissioners and audit committees as an internal mechanism of corporate governance negatively affects the application of accounting conservatism. The results of this study are also consistent with testing the interaction of political connections that strengthen the audit committee’s negative influence on the level of corporate conservatism. These results provide empirical evidence that the existence of an independent commissioner or audit committee weakens the influence of corporate governance mechanisms on the application of accounting conservatism in politically connected companies. Looking at the educational background and work experience and free from political elements, so that the existence of the board of commissioners and the audit committee are no longer considered a rubber stamp for the policies that have been made by management. This study is the first to investigate the moderation of political connections on corporate attributes and GCG mechanisms towards comprehensive accounting conservatism.

The Financial Services Authority of Indonesia (OJK) survey in 2016 has shown the financial literacy index in Indonesia was only about 21.8%. A lot of illegal investment in Indonesian society in recent years proves that the Indonesian people have not fully understood the benefits and risks of financial decision making. The research describes demographic factor and risk tolerance in the context of Indonesia’s society. The questionnaires distributed online and were obtained 850 respondents. To analyze the role of demographic factors on the willingness to take risks, we use Subjective Risk Tolerance, which is describing the respondent’s perception of risk. The result indicates that gender and age statistically insignificant in describing risk tolerance. Meanwhile, marital status, income, and education significantly important in determining risk tolerance. Gender equality in the working environment means women and men have an equal chance to get job and position in a company. This chance also means that women have a great chance to get more income and wealth than before. Marital status related to responsibility, the greater the responsibility assumes the smaller the level of risk tolerance. The better the knowledge, the better the understanding of the financial decision. Information processed and used to make a better decision. The result shows that in order to conduct an education program and increasing society’s knowledge, Government of the Republic of Indonesia, especially to The Indonesia Stock Exchange and Securities Firm should make attention to demographic factor and fit the investment product with investor’s profile.

The objective of this research is to acquire empirical evidence regarding the influence of firm size, firm leverage, firm age, audit quality, female directors, profitability, board size, audit committee size and board meeting towards earnings management of nonfinancial companies listed in Indonesia. Methodology/technique: the population under this research is non-financial companies listed on the Indonesian Stock Exchange (IDX) from 2014 to 2017. The samples were obtained secondarily are then selected through a purposive sampling technique by defining the sampling criteria. There were 127 non-financial companies listed on the Indonesian Stock Exchange which resulted in 508 data sets being available throughout the research. This research also uses hypothesis testing as part of the data analysis. The outcome of this research suggests that firm leverage, audit quality and profitability have an effect on earnings management for stable financial results. Meanwhile, firm size, firm age, female director, board size, audit committee size and board meeting do not have an effect on earnings management in non-financial companies listed on the Indonesian Stock Exchange.

The first objective of this study is to examine the relationship between the size of the Board of Directors and audit committee on the company’s financial performance; the second is to test the size of the Board of Directors and the audit committee on the implementation of Enterprise Risk Management (ERM); the third is to examine the relationship of the application of ERM on the company’s financial performance;, and fourth is to test the relationship of the size of the Board of Directors and audit committee on the company’s financial performance when mediated by the adoption of ERM. The research sample is 70 firm-years Indonesian non-financial companies listed during 2013-2016. Structural equation Modeling (SEM) with the WarpPLS approach has been used for data analysis. The results showed that the size of the Board of Directors affected the company’s financial performance, while the size of the audit committee did not affect the financial performance. The size of the Board of Directors and the audit committee influence the implementation of ERM. The application of ERM affects the company’s financial performance. The application of ERM mediates partially the relationship between the size of the Board of Directors and the company’s financial performance, but the application of ERM does not mediate the relationship between the size of the audit committee and the company’s financial performance. The results of the study have implications for agency theory and resource dependence theory where a large Board of Directors is a solution to the problem of resources for supervision in improving organizational performance through the effective implementation of ERM.