Due to the rise and rapid growth in e-commerce in recent years, the use of payment cards for online purchases has dramatically increased the credit and debit cards market. This situation has led to an explosion in payment card fraud and it is causing billions of euros and dollars in losses in the card payment industry.
In addition to direct losses, the brand may be affected by fraud-induced decrease in consumer confidence. It is therefore important to know the opinion and consumer approach to security and payment card fraud. As a result of rising losses, financial institutions and card issuers are constantly searching for new technologies and innovations in payment card fraud detection and prevention.
This article provides several views on personal safety and quality of security that banks devote to payment cards and payment systems and the related research was carried out in an electronic form by means of selective examination in Slovakia in 2015. The study group consisted of 287 respondents, of whom 164 were men and 123 were women. The respondents were categorised by their age, education and job.
The study results can help the issuers of payment cards and banks as well as clients using payment cards, especially in order to increase the prevention of misusage of payment cards and fraud.
The aim of this article is to examine the selected attributes of commercial banks security in relation to customer satisfaction. We focused on electronic banking products as these represent a significant segment of today’s bank activities. We compared the opinions of different social groups (men and women, university educated respondents and the others, respondents under the age of 35 and the elders). Our empirical research in the banking sector of Slovakia showed that only 71.96% of the respondents think their bank takes proper care over their money. Electronic forms of banking are used by more than 90% of the respondents, particularly by university educated ones. The trust in security of electronic payments was found to be at quite a low level of 78.19%. At the same time, 12.77% of the respondents declared they had been a target for hackers, men being a more frequent target.