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The Impact of Corporate Social Responsibility and Service Experience on Customer Satisfaction

Social Responsibility of the Financial Sector in the Information and Network Economy: The Example of Systemically Important Banks in Ukraine and Comparison With Banks in Other Countries of the World
Oksana V. Portna, Natalia Yu. Iershova, Andrii A. Grytsenko
Journal:  Journal of Central Banking Theory and Practice Volume 13, Issue 2 (2024), p. 229