Objective - This study was conducted to propose and test a conceptual model to resolve research gaps on customer satisfaction factors in the public sector of service companies, through the variable of corporate social responsibility (CSR), service experience, and customer company identification. Methodology/Technique - This study adopts the expectation theory of disconfirmation of customer satisfaction as a basis for resolving the research gap. Data was collected from 250 customers at a local enterprise water service in West Kalimantan, Indonesia, using a purposive sampling method. The analytical tool used is partial least square (PLS). Findings - The model is confirmed by the data collected and shows that customer satisfaction in local enterprise water services is influenced by services experiences and customer company identification, while CSR activities carried out by the company do not affect customer satisfaction, but CSR affects customer company identification.
This study proposes and empirically validates an outcome-based model of green HRM applicable in HEIs in UAE. Drawing on Resource Conversion Theory (COR), the study argues that the conservation of existing resources and the pursuit of new sustainable resources need strategic persuasion through green HRM. The study adopts a quantitative approach to measure the constructs and establish the proposed model’s reliability and validity. Non-probability sampling is applied to collect data employing a structured questionnaire from 250 employees working in five different UAE private HEIs. Data is analyzed through exploratory factor analysis to ascertain the factorial structure of the green HRM model. Further, the utilization of structural equation modeling tests helps to determine the causal relationships between HRM drivers and green outcomes. The result indicates several drivers of green HRM practices in an HEI impact green outcomes both at the employee and organizational levels. The hypothesis testing results suggest that HRM functions such as recruitment and selection, job design, performance management, rewards, and training and development with an underlying emphasis on green policies impacts green outcomes. When employees place central value on green resources, any threat of loss leads to protectionist green behavior or search for alternative sustainable resources. Green HRM is a facilitator of green values, culture, green organizational practices and outcomes. The study also contributes to academic research on green HRM by validating an impact-based model of green HRM specific to the higher education sector identifying green drivers and outcomes. The study contributes to the COR theory by extending its categorization to green resources.
The first objective of this study is to examine the relationship between the size of the Board of Directors and audit committee on the company’s financial performance; the second is to test the size of the Board of Directors and the audit committee on the implementation of Enterprise Risk Management (ERM); the third is to examine the relationship of the application of ERM on the company’s financial performance;, and fourth is to test the relationship of the size of the Board of Directors and audit committee on the company’s financial performance when mediated by the adoption of ERM. The research sample is 70 firm-years Indonesian non-financial companies listed during 2013-2016. Structural equation Modeling (SEM) with the WarpPLS approach has been used for data analysis. The results showed that the size of the Board of Directors affected the company’s financial performance, while the size of the audit committee did not affect the financial performance. The size of the Board of Directors and the audit committee influence the implementation of ERM. The application of ERM affects the company’s financial performance. The application of ERM mediates partially the relationship between the size of the Board of Directors and the company’s financial performance, but the application of ERM does not mediate the relationship between the size of the audit committee and the company’s financial performance. The results of the study have implications for agency theory and resource dependence theory where a large Board of Directors is a solution to the problem of resources for supervision in improving organizational performance through the effective implementation of ERM.
The article formalizes theoretical and methodological foundations of the use of parametric artificial intelligence technologies to ensure the security of sustainable society development. An algorithm for using an artificial neuron to describe a model of social development is proposed. Optimization of the processes of using neural networks in creating an expert system for forecasting safe social development is conducted.
The scientific paper identifies the leading processes of transnationalisation of the international labor market and the security factors of its existence. The degree of influence of direct foreign investments on the market of national labor resources was determined. The correlation relationship between the foreign investment and the creation of new workplaces in foreign divisions by TNC was studied. The segment security of the international labor market was studied under the influence of the formation of value chains in the environment of TNC.
The article determines the factors of effectiveness of the formation of the organizational culture of the enterprise and its role in ensuring personnel security. It was proven that an enterprise can improve the quality of personnel security by developing an organizational culture in order to obtain positive dynamics of changes in economic efficiency indicators. An econometric model was proposed for determining the level of dependence of economic parameters of an enterprise on the directions of development and transformation of organizational culture. A tool for assessing the state of the organizational culture of the enterprise and assessing its impact on personnel security was proposed.
Cooperatives have the potential to develop an economic, social and environmental activity in a sustainable manner. In particular, social management is aimed at meeting the needs of its partners, families and community in an efficient and effective way. A study of social management was carried out in 60 savings and credit cooperatives in Pichincha, Ecuador, to determine if this is carried out under sustainability principles, with the determination that the recognition of social responsibility and the integral management of the economic and social issues, depends on the segment to which they belong, in which the non-definition of the social budget has a negative influence. The ignorance of the partners about the principles of Cooperativism; the inexistence of Cooperative Education Committees, specifically environmental education and action programs; the lack of granting credits for partner undertakings and the non-application of the cooperative social balance sheet are also other issues that damage the correct functioning of these associative forms. There were recognized areas to be strengthened to guarantee the sustainability of cooperatives as an associative form, such as the definition of social objectives; the active participation of the partners in decision-making and of another two interest groups (families and community).
The article deals with the analysis of the Czech company Linet in an effort to reveal a sustainable business model. It describes the company in the historical context (birth and gradual development), the organizational context (infrastructure) and the innovation context (sources of innovation). The main aim of the article is to find out answers to questions how the company´s journey looked like from zero to the position of European leader in the hospital beds production and what prerequisites the company had to fulfil in order to create a creative culture and what are the imaginary seeds from which its innovations are growing. Fulfilling this goal required to search for literature sources dealing with innovation, innovation sources (opportunities windows), innovation process and innovation companies and also to create a case study that focused on the company´s innovation practice in years 1990-2016. The Linet study is based on six structured interviews with both the founder of the company as well as its current CEO. Research has shown that the company achieved rocket growth thanks to two basic principles, namely constant improvement and respect to people and market focus (openness to the outside world). These principles were applied in practice through controversial thinking, staff inexperience, learning infrastructure, learning and learnership. Openness to the outside world has been identified as an important source of innovation. This openness was ensured by systematic monitoring of the internal and external environment which consisted of staff testing, centres of excellence, patent scanning and the Academy of Productivity and Innovations. The results of the study have led to the conclusion that the company has achieved high innovative performance through ability of absorbing theoretical knowledge, applying it to its processes and principles and integrate it into a comprehensive system that responds to its needs (adapt).
In impending decades Industrie 4.0 will challenge us in how to re-invent jobs in a world where machines will take our jobs. Although plenty of research has been carried out on the strategic importance of resources, capabilities, and boundaries where knowledge must be shared and assessed, no studies have been found which looking on strategic factor analysis for understanding how prepared we are for the fourth industrial revolution. Therefore asking the central research question “Is our strategy ready for the fourth industrial revolution?” Comparing the strategically related general and significant categories and subcategories of Industrie 4.0, with the strategic factor analysis summary themes and most important subcategories from firms in Estonia (n = 123), allowed answering the central research question that our strategy is only partly ready for the fourth industrial revolution. But the results of this study indicate also that we are ready in employee development, values, flexible services and products, high quality target, customer orientation, and strategy. Proposed solutions to overcome low profitability, lack of qualified manpower, and growth, could be expanding the market share into new markets, and development of innovative services. In order to be prepared for the fourth industrial revolution the development of a strategic knowledge vision is needed.
The ultimate goal of an enterprise is value creation (Rappaport, 1986; Mills and Weinstein, 2000; Jensen, 2001) and it has a great importance for its owners (i.e. shareholders). The concept that is currently coming to the forefront, however, is that of sustainable value. The present paper deals with the definition and evaluation of basic points of departure, approaches and selected tools that lead to measuring corporate sustainability. The last section presents a theoretical basis of measuring corporate sustainability based on sustainable value, which will be the basis and starting point for primary research in selected industries.